Frequently Asked Questions

Shipping, Delivery & Returns

If the product is showing in stock then it usually will be dispatched the same or next day, and delivered in 2-4 working days

If it’s something we have to order for you, then we’d hope for the order to be with you within 14 working days. The best thing to do is to email us prior to purchasing for an accurate timescale.

  • FREE – Orders over £49.99 (2-3 working days)*
  • £4.95 – Mainland UK (2-3 working days)
  • £7.95 – Mainland UK (1-2 days)
  • £10.99 – Rest of UK (2-3 working days)
  • £49.99 – Northern Ireland (2-3 working days)

 

*Exceptions to the Free of charge delivery do include, Isle of Man, Isle of White and the Scottish Highlands. To see all excluded postcodes please visit our Delivery & Returns Page.

Currently we only ship to mainland UK free of charge, please be aware that Scottish Highlands, Northern & Southern Ireland, Isle of Mann and Isle of Wight deliveries will incur additional delivery fees.

We offer a 14 day day refund policy.

If you receive your order and it is not what you are expecting, you can return it to us within 14 days of receiving the goods for a full refund. Unfortunately, as we offer free delivery, we are unable to provide free returns. Returning the unwanted item is at your own cost and arrangement.

Please take care to package the item carefully. Goods must arrive back to us in a perfect and unused condition supplied with all tags for the refund to be issued. If you return goods that have been used in any way, we will be unable to provide a refund, and there also could be a charge to return the item back to you.

Please contact us for a return reference within 14 days of delivery and confirm an approximate date that we would receive your item back (you must return the item within a week after this reference is provided)

As soon as we have your item back with us and it has been inspected we will immediately apply a full refund of your original purchase price.

Return Address
Premier Baby, 161 Victoria Street, Hartshill, Stoke on Trent, ST4 6HA.

If you haven’t received your item or received a text message from a courier it’s best to get in touch with us at sales@premierbaby.co.uk.

Please include your Order Number, Full Name and Address so we can locate your order.

Exchanges & Cancellations

If, for any reason, you want to cancel your order with us, you can anytime before the goods are shipped by getting in touch with us at info@premierbaby.co.uk. We’d expect refunds to be back with you within 5-7 working days.

If you have received your item but would still like to cancel the order, you must contact us within 5 days of receiving the item, and ensure the item is back with ourselves within 14 days of the initial  delivery. Email us at info@premierbaby.co.uk to arrange your return, all items must be as originally shipped, new, boxed, tagged and unused.

Please note: We do not provide a free returns service, any costs incurred will be covered by the customer. We would also encourage you to insure items are packaged securely and sent by a tracked courier service, any loss or damage to parcels is not at the responsibility of Premier Baby.

To exchange a product please get in touch with us within 5 days of delivery. Please note if the product is more or less expensive you’ll need to give us a call on 01782 717513 so we can arrange your payment/refund.

Please note: We do not provide a free returns service, any costs incurred will be covered by the customer. We would also encourage you to insure items are packaged securely and sent by a tracked courier service, any loss or damage to parcels is not at the responsibility of Premier Baby.

Return Address
Premier Baby, 161 Victoria Street, Hartshill, Stoke on Trent, ST4 6HA.

Warranties & Repairs

Warranties can vary between products depending on the manufacturer of your chosen product. If it doesn’t say on our website and you have questions pre or post purchast, please get in touch.

Payment

Yes – all of our website prices include VAT.

We use Stripe or PayPal to process all of our payments to make sure your personal information is always protected and secure.

That means we accept all major credit and debit cards, or you can process your order directly through PayPal if you have an account with them.

You can enter your promo code on the basket page or during checkout.

Opening Hours

Our store is open

  • Monday 10.00am – 5.00pm
  • Tuesday 10.00am – 5.00pm
  • Wednesday 10.00am – 5.00pm
  • Thursday 10.00am – 5.00pm
  • Friday 10.00am – 5.00pm
  • Saturday 10.00am – 5.00pm
  • Sunday 10.00am – 5.00pm

If you have a query about a product or price please email or give us a call on
01782 717513 and we’ll be happy to help.

Public holiday hours can vary, so it’s always best to check our facebook page for updated hours.

Data & Privacy

We have a full policy on how we handle and store your data. We don’t sell your imformation to any third parties and you can find out more about how your data is handled in our Privacy Policy.

There’s absolutely no need to worry here: our online shop incorporates the very latest secure technology. We use Stripe or PayPal to process all of our payments to make sure your personal information is always protected and secure.

You can find more information on how Stripe and PayPal process payments on their websites.